Frequently Asked Questions
Explore our frequently asked questions to find quick answers to common queries about Gigbanc's services and features.
General FAQs
What is Gigbanc?
Who can use Gigbanc?
What Platform does Gigbanc Support?
Is Gigbanc available in my country?
Which countries can I receive money from?
Countries we support direct online banking payments from
How long does it take for the Gigwallet to be approved?
What payment methods are available to receive funds into my Gigwallet?
How long does NGN, USD, EUR, GBP payments take to reflect?
What documents are needed to create a Gigwallet?
Account Setup And Usage
How do I create a Gigbanc account?
Is the KYC process tiered?
Is my personal and financial information secure with Gigbanc?
Multi-currency Wallet
Can I hold multiple currencies in my Gigbanc wallet?
Transactions and Transfers
How can I send money to another country with Gigbanc?
Transaction Limits( Deposits)
Transactions Limits( Withdrawal)
Does Gigbanc charge VAT?
Will I or the sender receive a full refund if my transaction is reversed due to fraud or policy violations?
USD Virtual cards
What is a virtual card?
How can I create a Virtual card on Gigbanc?
How can I create a USD Virtual Card on the Gigbanc App?
How to fund your USD virtual card
Where you can use the USD Virtual Card
USD Virtual Card Charges at Gigbanc
USD Virtual card funding and spending limits
How to make payments on AliExpress using your Gigbanc virtual USD card
What happens if I don't have sufficient funds in my card before making a transaction?
How often can I add funds to my card?
What happens when my card is declined?
Possible Reasons for Card Transaction Failure
Can I use my USD card to make payments in Naira?
How long does it take for a card reversal to reflect on my card?
What happens if I don't use my card for a few months?
How to make payment on Alibaba
How to make payment on Google Pay
How to make payment on Apple
Guide to make payments on Aliexpress
Guide on how to make payments on Paypal
Virtual Account Numbers
What is a USD virtual account number?
How can I request a USD virtual account number?
What information do I need to provide to request a USD virtual account number?
How long does it take to get a USD virtual account number?
What are the fees for using a USD virtual account?
Can I receive payments from any platform into my USD virtual account?
What happens if my USD virtual account remains inactive?
How do I unfreeze my USD virtual account?
Can I delete my USD virtual account?
Can I use my USD virtual account to send payments?
What should I do if I encounter issues with my USD virtual account?
What is the processing time for ACH transfers?
How long do Fedwire transfers take to process?
What is the processing time for SWIFT transfers?
I have a question about a payment. How can I contact support?
My funds are missing or have not landed in my account.
When will the funds land in the account?
What is the minimum amount that I can send or receive?
Where do I input the memo when making a payment?
My bank doesn’t recognize the Routing Number for the payment. What should I do?
Bills Payment
How do I buy data bundles on the Gigbanc App?
What data bundles are available?
Is there a service fee for purchasing data?
Can I get a refund if I buy the wrong data bundle?
How do I pay my electricity bill through the app?
Will I receive a token for prepaid electricity meters?
Are there any fees for electricity bill payments?
What should I do if I don’t receive my electricity token?
How can I pay for my TV/cable subscription?
Which cable TV providers are available?
Is there a fee for paying my TV/Cable subscription?
What if my cable subscription doesn’t activate after payment?
Getting Help
How can I get assistance if I have questions or issues?
Is Gigbanc active on social media?
